The changing face of retail requires a physical and digital transformation to attract, engage and foster more personalized relationships with a changing and diverse customer who interacts with brands across channels. This has forced retailers to rethink how they manage inventory, plan assortment, and staff their stores.
ICC has the depth of experience and skills to enable retailers to develop and maintain a competitive advantage with data-driven insights and agile technologies. Our work helps retailers address core business questions in key functional areas including:
Understanding impacts of customer shopping behaviors across channels and connecting technology from mobile applications to back-end systems.
Managing flexible inventory needs based on buy anywhere get from anywhere commerce to maximize sales and minimize fulfillment costs.
Improving profitability by improving sales and inventory needs while minimizing markdowns.
Managing staffing in an omni-channel environment to grow loyalty while minimizing incremental labor costs.
Building brand ambassadors and enhancing personalization to facilitate customer acquisition and re-activation with the right offers and cadence to improve conversion rates.
Leveraging brick and mortar and ecommerce assets synergistically to increase sales.