Corporate Office:
2500 Corporate Exchange Dr.
Columbus, OH 43231

Phone:
614.523.3070

Contact Us:

State Retirement System

App Development & Integration

Situation

  • Rising customer expectations
  • Demand for Operational Efficiency
  • Meeting future demand of Baby Boomers retirements
  • Technology obsolescence

Complication

  • Disparate legacy systems
  • Shortage of SME expertise
  • Inefficient/Manual processes
  • Data Quality issues
  • Minimal self-service functions

Insights

  • Improved customer experience through multi-channel portal for employers and participants
  • Reduction in service delivery time through business process optimization
  • Reduced operating expenses despite services high number of retirees