Corporate Office:
2500 Corporate Exchange Dr.
Columbus, OH 43231

Phone:
614.523.3070

Contact Us:

National Quick Service Restaurant

Advanced Analytics

Situation

  • Client wanted to better understand the bottlenecks that are slowing down service to their customers

Complication

  • Speed of service is the #1 cause of dissatisfaction for customers
  • Not addressing bottlenecks leads to lost revenue in decreased throughput and customer loyalty

Insights

  • Identified opportunities for a 29% improvement in speed of service
  • Ranked impact of speed of service factors including order complexity, kitchen layout, employee tenure and daypart
  • Provided recommendations for process enhancements, employee training and demand estimation