Corporate Office:
2500 Corporate Exchange Dr.
Columbus, OH 43231


Contact Us:

  • User Experience

    We take a human-centered design approach when we engage with clients

    Through the fusion of research, strategy & design, we help brands create great experiences that are inspired by understanding how people expect to engage.

Experience Strategy

Our Experience Strategy identifies opportunities to create a better experience for your customers, associates and partners. Learnings are used to develop strategies for your site, application, or business as a whole.

Experience Design

Our Experience Design requires a cross-discipline design perspective that considers multiple aspects of the brand & customer experience, focusing on the goals, tasks, needs and wants of real users.

Learn. Iterate. Solve.

As a division of ICC named Clutch, our experience strategy & design agency fuses together our core skill sets of research, strategy and design. We help brands uncover new opportunities, innovations and transformations to enhance conversion, drive engagement and most importantly, increase happiness.

We specialize in a human-centered design approach, immersing ourselves in your organization to understand the overall end-to-end experience. Our mission is simple: create great experiences that delight your customers, engage your employees and improve your business to make a better world.

Our Capabilities:
  • Business Strategy
  • Research
  • User Experience
  • Creative
  • Technology
  • Collaboration
  • Search
  • Motion & Video
  • Data Science
  • Content Creation

Our Experts

Greg Smith

VP, User Experience & Design

Bryan Lee

Director, UX Strategy & Research

Jordan Monson

Creative Director, UX & Design

Korey Ferguson

Senior Art Director